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Your Rights and Our Legal Commitments

rajasepin operates under a clear legal framework so you always know exactly where you stand — your account data, your transaction history with DANA, OVO, GoPay or QRIS…

Data Privacy PolicyTerms & ConditionsCookie PolicyAccount Security RulesQRIS & DANA Compliance

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How Our Legal Framework Applies to You

rajasepin Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms govern every interaction you have with rajasepin — from account creation to withdrawals processed via OVO or GoPay. We store only the personal data needed to operate your account, verify your identity and process payments. You may request a copy of the data we

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hold at any time by contacting our support team. Eligibility to access certain features depends on local law, and we apply region-based controls accordingly. Transaction records — including deposits made through DANA and QRIS — are retained for a minimum of five years as required by
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applicable financial regulations. By continuing to use this service, you confirm that you have read and accepted these terms in full.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT CHANNELS

Reach Us About Any Legal or Policy Matter

If you have a question about our terms, need to submit a data access request, or want to dispute a transaction record, our support team is available seven days a week from 08:00 to 23:00 WIB. Whether you are in Semarang or anywhere else in Indonesia, you can reach us through the channels below.

Team online

Live Chat

Our live chat connects you to a policy-trained agent in under two minutes, available every day from 08:00 to 23:00 WIB. Use it for urgent data or account queries.

Email Support

Send formal data requests or terms clarifications to our legal inbox. We acknowledge every email within four business hours and resolve most cases within two working days.

Help Centre

Our Help Centre holds downloadable copies of our current Terms and Privacy Policy. You can also submit a written data-deletion or data-access request directly through the form there.

ACCOUNT SECURITY

How rajasepin Protects Your Data and Account

Security and transparency are not afterthoughts here — they are built into every layer of how we handle your account. We use TLS 1.

Data Encryption

All data — including payment tokens for OVO, QRIS and DANA — is encrypted in transit and at rest. No raw card or wallet credentials are stored on our servers at any point.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to improve page load times. You can manage or reject non-essential cookies at any time from your browser settings.

Data Retention

Account and transaction data is kept for five years in line with Indonesian financial record-keeping requirements. After account closure, personally identifying details are anonymised within 90 days.

Account Access Control

Two-factor authentication is available on every account. We recommend activating it under Settings > Security so that only you can authorise withdrawals or change your registered mobile number.

Who Handles Your Data

Your data is processed by rajasepin and its licensed payment partners including the networks behind DANA and GoPay. We do not sell personal data to third-party advertisers under any circumstances.

How to Request Changes

Submit a data correction or deletion request via email or the Help Centre form. We process verified requests within five business days and confirm completion by email to your registered address.

Common Questions About Our Legal Terms

These are the questions we receive most often about our policy documents, your account rights and how we handle data at rajasepin. If you do not see your question here, our support team is ready through live chat or email.

We collect your name, email address, mobile number and payment identifiers such as your registered DANA or OVO wallet handle. We also log transaction timestamps for compliance purposes, retaining them for five years.

Yes. Submit a written data-access request to our legal inbox or through the Help Centre form. We will compile and deliver your data within five business days of verifying your identity.

Close your account via Settings, then send a deletion request by email. We anonymise personally identifying details within 90 days. Transaction records required by Indonesian financial rules are retained in anonymised form only.

Yes — access to specific game categories and payment features depends on local law. We apply region-based eligibility checks automatically, so certain services may not appear in your account if they are restricted where local law permits.

Payment tokens from GoPay, QRIS and other rails are encrypted using AES-256 and never stored in plain text. Raw wallet credentials pass through the payment network only and are never written to our servers.

After you close your account, personal identifiers are anonymised within 90 days. Transaction logs are retained in anonymised form for five years as required. You will receive an email confirmation once the anonymisation is complete.

Contact our legal team directly at the email address listed in the Help Centre under 'Legal Contact'. We acknowledge all formal complaints within four business hours and aim to resolve them within five working days.

Your Rights and Our Legal Commitments

Reach Us About Any Legal or Policy Matter

Live Chat

Email Support

Help Centre

How rajasepin Protects Your Data and Account

Data Encryption

Cookie Policy

Data Retention

Account Access Control

Who Handles Your Data

How to Request Changes

Common Questions About Our Legal Terms

01 What personal data does rajasepin collect from my account?

02 Can I request a copy of all the data you hold about me?

03 How do I ask for my personal data to be deleted?

04 Does access to all rajasepin features depend on where I live?

05 How are my GoPay and QRIS payment records stored?

06 What happens to my data if I close my account?

07 Who can I contact if I believe my legal rights have been violated?

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