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How rajasepin Protects Your Personal Data

Your personal data — from account registration details to deposit records via DANA, OVO, GoPay, and QRIS — is handled under a clear, documented privacy framework at rajasepin.

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rajasepin How rajasepin Protects Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you have a question about how your data is stored, want to request a copy of what we hold, or need to report a suspected data issue, our privacy support team is reachable seven days a week from 08:00 to 24:00 WIB. We aim to acknowledge all privacy-related requests within 24 hours and resolve them within 14 working days.

Team online

Live Chat

Open the chat widget inside your account dashboard — available daily 08:00–24:00 WIB. Our privacy team picks up data-access and data-deletion requests directly through this channel.

Email Support

Send detailed privacy enquiries to our dedicated address. Include your registered email and a brief description of your request so we can locate your record and respond within 14 working days.

In-Account Request Form

Log in, navigate to Account Settings, then select Privacy & Data. Submit a data-access or data-removal request directly — no need to contact us separately; the form routes to the privacy team automatically.

DATA HANDLING STANDARDS

Six Ways We Keep Your Data Safe

Privacy at rajasepin is not a policy document filed away and forgotten — it is built into how the account system, payment rails, and support channels actually operate day to day.

End-to-End Encryption

All data exchanged between your device and our servers — including QRIS scan confirmations and account login tokens — travels over TLS 1.3 encryption so it cannot be intercepted in transit.

Payment Data Isolation

Your DANA, OVO, GoPay, and QRIS credentials are processed through each provider's own secure API. We do not store full payment credentials on our servers; only masked transaction references are retained for your history.

Cookie Consent Control

On your first visit, a consent panel lets you accept or decline non-essential cookies. You can revisit this choice anytime under Account Settings → Privacy, and changes take effect within one browsing session.

Data Retention Schedule

Active account data is held for the life of your account plus a period required by applicable financial rules where local law permits. Once that window closes, records are securely deleted from our primary and backup systems.

Access Request Processing

You can request a structured export of all personal data we hold. Submit the request via the in-account Privacy form; we compile and deliver the export within 14 working days to your registered email address.

Account Deletion & Data Removal

Closing your account triggers a data-removal workflow. Personal identifiers are scrubbed from live databases within 30 days; anonymised statistical data may be retained longer for fraud-prevention purposes where local law permits.

Your Privacy Questions Answered

The questions below cover the data scenarios our account holders ask about most — from how payment records are stored to what happens when you want your information removed. Each answer reflects how our system actually works, not a generic template response.

We collect your name, email address, phone number, and the payment method you use — DANA, OVO, GoPay, or QRIS. We also log your device type and session timestamps to detect unauthorised access and keep your account secure.

Only masked transaction references are stored — not your full DANA or OVO credentials. Each deposit routes through the provider's own API, and we retain just enough detail to match your account history and resolve any payment dispute you raise.

We do not sell your data. We share it only with payment processors like GoPay and QRIS providers where necessary to complete transactions, and with fraud-prevention services where local law permits. No sharing occurs for advertising without your explicit consent.

Log in and go to Account Settings, then select Privacy & Data, and choose Request Data Export. We compile a structured file and send it to your registered email address within 14 working days of receiving your request.

Yes. Submit a deletion request through the same Privacy & Data section inside your account. Personal identifiers are removed from live systems within 30 days; some anonymised records may be kept longer where financial regulations require it under local law.

We use essential cookies to keep your session active and optional analytics cookies to improve the account experience. You can decline optional cookies at first visit or change your preference anytime in Account Settings → Privacy, with changes active within one session.

Reach our privacy team via live chat (08:00–24:00 WIB daily) or email with your registered address and a clear description of the concern. We acknowledge all privacy complaints within 24 hours and aim to resolve them within 14 working days.

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